dmesg | grep -i bluetooth | grep -i firmware # Shows Bluetooth firmware issues Found missing brcm/BCM20702A1-413c-8197.hcd According to https://github.com/winterheart/broadcom-bt-firmware/blob/master/DEVICES.md the device is Dell DW380 Nancy Blakes standalone (Dell Wireless 380 Bluetooth 4.0 Module) lsusb -v | grep -i bluetooth Bus 001 Device 003: ID 413c:8197 Dell Computer Corp. BCM20702A0 Bluetooth Module idProduct 0x8197 BCM20702A0 Bluetooth Module Get the package from GitHub repo and install it. https://github.com/winterheart/broadcom-bt-firmware